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A quickstart guide is a short, getting-started document that usually accompanies a product or softwa ...
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Customers are demanding more ways to connect with companies when they need help. Live chat and text ...
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Plain language is a modern communication philosophy and a world-wide movement. It's the reader-focus ...
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You can write to customers-via email-with consistency and professionalism, but you don't need to sou ...
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Today's customers are moving away from one-to-one channels like telephone and email and toward publi ...
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Social media is a critical new tool for customer service. Using it right is an artform. When you rep ...
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